MI CASA ASC LIMITED - TERMS AND CONDITIONS

THANK YOU FOR CHOOSING MI CASA, AS YOUR PROGRAMME.

PLEASE NOTE MI CASA AFTER SCHOOL & HOLIDAY PROGRAMME IS LOCATED AT NORTHCOTE INTERMEDIATE SCHOOL (145 - 147 LAKE ROAD, NORTHCOTE)

Please note: by accepting Mi Casa ASC Limited Terms and Conditions, you give permission for Mi Casa ASC Limited - to transport your child/ren by vehicle or Walking School Bus on a daily basis to daily Activities - including Excursion Days.

Welcome to Mi Casa After School and Holiday Programme.

SIGNING IN/OUT:

Signing in/out children (manually or by mobile App) is mandatory. 

COMMUNICATION / NOTIFICATIONS:

At Mi Casa we prefer if you communicate to us through emails...this way all Mi Casa staff members rostered on the day to collect children, will receive this notification (by email) and action efficiently (also this way all staff members will receive the email as they all have access to Mi Casa Emails)

If it's urgent / or your preference is to communicate to us by text or calls, you are welcome to do so, Please call or text Jansyl: 027-217-2627

TO START:

An enrolment safety form in our Booking system must be completed before starting.  All fields that have an asterisk are required to be filled in. 

Please ensure we have all medical information included.  If your child/ren have allergies or need medication for any reason, this MUST be stated in your safety form. 

INCLUDE ALL AUTHORISED PEOPLE COLLECTING CHILDREN, THIS WAY THE NAME WILL SHOW IN OUR ATTENDANCE SYSTEM LIST.

PLEASE NOTE: If your child is being picked up by someone other than those stated on your enrolment form, please let us know in advance (by email). We will not allow your child to leave with someone else without your permission.

HOLIDAY PROGRAMME:

We do allowd children to bring scooters and bikes to Mi Casa (but we are not responsible for them), to avoid loosing them and the dessapointment we highly recomend you to lock them and keep them in a safe place.

During the school holidays we provide afternoon tea. 
Please provide morning tea and lunch, and a a named drink bottle for your child.

PACK: NAMED HAT, NAMED WATER BOTTLE, MORNING TEA & LUNCH, PLEASE APPLY SUNBLOCK BEFORE ARRIVAL TO MI CASA.

Please name valuables for ease of identification.

AS WE UNDERSTAND THE USE OF CELLPHONES IS MORE COMMON TODAY AND (IN SOME CASES) IS USED FOR THE SAFETY OF CHILDREN, WE RECOMMEND YOU TO READ OUR POLICIES BELOW - IN REGARDS THE USE OF PERSONAL DEVICES AT MI CASA

TOYS GAMES (Bringing personal belongings to Mi Casa):

We do our best to look after children’s belongings (school bags/shoes/hats/clothes) but all care and no responsibility applies.

Please make sure children DO NOT bring toys or items from home as these cause issues with sharing and may get damaged or lost.  We are happy to look after items such as chrome books, by locking these away safely until pick up.

AFTER SCHOOL:

Children must go to their schools designated area as soon as school is finished (as soon as the bell rings) and make themselves known to their Mi Casa ASC supervisor.

Please ensure your children understand they must come to the meeting point with all their belongings.  (Meeting points are specified at the beginning of this document).

We are not responsible for items left at school, once children arrive at the meeting point, they must remain with the Mi Casa ASC leader until roll check starts and we are ready to leave school grounds.

We have a Car Transportation and Walking School Bus Policy, which children must adhere to for safety reasons. 

For walking school bus: We will walk to some of our activities on some days during After School (ie: local parks, beach etc) also we will walk to a few activities during our Holiday Programme.

If we are walking...we have a policy that all children must wear shoes (in case of sharp objects on the ground also fir higine reasons) hats in summer, raincoats (if it’s raining) before leaving the school grounds.

We offer something different every day... activities we offer at Mi Casa are optional and we are always open to children's suggestions on what they would prefer to do each day...they can choose.

TRANSITIONING AND SETTLING OF YOUR CHILD -

NB: ALL Children must be collected by 6.00pm (We appreciate there may be issues with traffic or unforeseen circumstances, please notify us if this is the case).

FIRST DAY AT MY CASA AFTER SCHOOL/HOLIDAY PROGRAMME

Children are individuals and they do have different needs...

It's important for Mi Casa ASC Limited to be informed about children's special social, cultural or emotional needs, this way we will be able to understand the requirements better and provide better support.

We would appreciate to be informed about this in advance, as this might help us on the initial settling process, also to continue a routine with the everyday activities we run at Mi Casa ASC and Holiday Programme.

Please advise Mi Casa if your child was picked up earlier from school - or is sick and away from school.

Please note: Schools are not responsible to notify MI CASA of children's absences (its the parents or caregivers responsibility to let us know)

We appreciate you informing Mi Casa in advance (preferably before 2:55pm - or before the bell rings) this way we don't delay collection.

BOOKINGS:

ONCE YOUR BOOKING IS CONFIRMED ON AIMY PLUS, IT CANNOT BE MODIFIED AND YOU ARE REQUIRED TO MAKE PAYMENT AT THE TIME OF RECEIVING YOUR CONFIRMATION OR INVOICE. ONCE YOUR BOOKING IS CONFIRMED WE DO NOT OFFER REFUNDS.

We offer fast booking template options (a choice of 2 or more days per week already set up for you) for regular bookings/term payments.

When choosing these new booking option templates, you will receive our regular booking rate (this only applies if you book for the whole term and for more than 1 day per week/per child).

After School Care CASUAL RATE applies when you book your child/ren only 1 day per week (no matter how many weeks you book) if it's only for 1 day per week...the casual rate will apply.

CASUAL BOOKINGS CAN ONLY BE APPROVED IF SPACES ARE AVAILABLE AND THEY NEED TO BE CONFIRMED (You'll receive notification once your booking is approved/confirmed).

ABSENCES: IF YOUR CHILD/REN ARE AWAY...Please advise us by email.

We need to be notified in advance, so we do not delay our collection on the day by having to call parents or caregivers. 

We do not offer refunds for absences, cancellations, or any changes to your booking.

LATE COLLECTION:

In case of unforeseen circumstances, meaning you will be late collecting your child/ren, please email Mi Casa ASC (we prefer email) or if URGENT…please text/or ring Jansyl: 027 217 2627

Please note: If children are picked up late, a fee of $1.00 per minute may be charged to your account.

SIGNING IN/OUT: 

Please use the Aimy Plus QR code displayed at the entrance of the premises to sign your child/ren in and out.  You’ll need your data ON to go to the link

This is done using a suitable QR code app reader (depending on the device). Please note you might need your Data or Bluetooth on.

Also please note this QR Code is different to Covid 19 QR code app and will require a different QR Code reader app.

IF WE ARE NOT CONTACTLESS, YOU ARE WELCOME TO 

SIG IN/OUT THROUGH OUR IPAD BY CLICKING THE GREEN ARROW & ADDING A SIGNATURE.

RATES AND FEES:

Mi Casa ASC Limited reserves the right to change its fees and these terms and conditions from time to time by notice to you in writing or by email.

AFTER SCHOOL: If you decide to pay weekly...we invoice a week in advance, (please choose this option at the time of booking). Or choose the option of ‘Payment by Term’

We do offer the option of credit card payment (‘Pay Now’ payments).

Payment is due at the time of booking (or at the time of receiving your invoice)

ONCE YOUR BOOKING IS CONFIRMED ON AIMY PLUS, IT CANNOT BE MODIFIED AND YOU ARE REQUIRED TO MAKE PAYMENT AT THE TIME OF RECEIVING YOUR CONFIRMATION OR INVOICE.

OVERDUE INVOICES:

Late payments will incur a late fee of $2 per day (late fee will be applied automatically after 2 days of receiving your invoice)

If payment has been ignored for more than 4 weeks, it may result in debt collection action. 

Mi Casa ASC also reserves the right to refuse to admit any child in the event of non-payment of fees. 

HOLIDAY PROGRAMME: PAYMENT IS DUE AT THE TIME OF BOOKING

AFTER SCHOOL: YOU CAN CHOOSE PAYMENT BY TERM OR WEEKLY

Mi Casa ASC Limited: Bank Account Number: Kiwibank 38-9020-0889012 

Please use Child's last name and last 3 digits of the Invoice Number.

If you are paying more than one invoice at once, we will require the last 3 digits of all invoices you are paying as a reference.

POLICIES AND PROCEDURES:

Please see Jansyl if you wish to view our Policies and Procedures booklet. It contains detailed information on health and safety, making complaints, employment practice, etc. 

also note: this document is available on our website: www.micasaasc.co.nz

Our main policies are addressed as follows…

BEHAVIOUR MANAGEMENT AND RESOLUTIONS:

We use behaviour management techniques that communicate the expectations of appropriate behaviour and empower children to meet those expectations.

It is our goal for children to become competent and confident in a safe, secure, and respectful environment. 

This is done using positive reinforcement and by providing a stimulating and varied programme.

Every effort will be made to help your child settle into the programme.

However, if a child’s behaviour is consistently harmful and/or disruptive to the other children or staff, parents will be asked to remove him/her from the programme for a period or may even result in the termination of their enrolment.

Mi Casa ASC has the right to suspend or terminate any enrolment immediately without question if any policies are breached.

You will compensate us for any damage, loss, costs or expenses we incur that are caused by any child that you register for at Mi Casa ASC Limited.

We are not liable for any damage, loss, costs, or expenses you may suffer as a result of using any of our services.

CYBER/SOCIAL MEDIA POLICY:

Mi Casa wants to encourage creative, explorative, and physical play.  

We understand some children will carry cellphones in their bags for safety and emergency purposes...we are ok with this and they are allow to reply to text messages or call parents or caregivers (only if supervised by staff members at Mi Casa)

We do not allow the use of cellphones for games, internet search or any other purposes but to contact parents or caregivers ( and chid/dren need to notify us (if they need to contact parents or caregivers) before using a phone at Mi Casa - NO EXCEPTION TO THIS RULE.

We do have devices for Management purposes at the programme and ask that the children do not touch these for safety reasons (only staff members have access to our devices , tv or Projector) unless Mi Casa allows (the child/ren to use this device under supervision)

From time to time, we may play appropriate and friendly films or interactive Wii or XBox games for the children or watch on smart TV shows on art and craft tutorials to help us with an activity on the day (these programmes will always be supervised by a staff member)

We allow the use of interactive games (for specific days and activities as long as it's run and supervised by Mi Casa Staff members)

ABUSE:

Mi Casa ASC have a detailed child protection policy, which includes the reporting of any suspected child abuse to Oranga Tamariki.

COMPLAINTS:

Mi Casa ASC has a complaints procedure. If you have any problems, please approach the supervisor. If this is not an option, you are able to contact the Director(s) on 027-217-2627 (Jansyl Andrews).

I understand that Mi Casa ASC may engage a third party to provide an on-line booking system for your convenience and will make reasonable endeavours to ensure any company it engages with in this regard is reputable.

I agree that Mi Casa ASC will not be liable for the failure of any such on-line booking system including but not limited to a lack of availability, loss of data or security breaches.

I understand that I am responsible for providing complete and accurate information and that Mi Casa ASC and its staff cannot be held accountable if any information is incomplete, inaccurate or has not been updated.

I give permission, should my child need immediate medical attention, for Mi Casa ASC to ring emergency services for immediate care and I agree to pay or reimburse Mi Casa ASC for any medical fees and medication costs incurred.

I give permission for any medicine as notified by myself to be administered to my child.

I give permission for my child/ren to be taken (by vehicle or walking bus) on a daily excursion during After School or to a special Holiday Programme activity or excursion.

I give permission for my child/ren to be transported by our vehicle (everyday from their school to Mi Casa).

We endeavour to provide a safe and nurturing service, which is fun, varied, and inclusive.

Please note: by confirming your booking, you agree to Mi Casa ASC Limited Terms and conditions.

COVID 19 GUIDELINES:

We follow the Guidelines as stated by the Ministry of Education. 

Please see our Covid Guidelines for our policy.

For more information on Government updates please visit www.covid19.govt.nz

If your child/ren are sick, please make sure they stay home.

In the case that your child/ren shows symptoms of cold or flu, we will call parents or guardians for immediate collection.

Consistent hand washing will be in place.